Grievance Procedures

Grievance Procedures For Students & Parents

Grievance Procedures for Students

All students are taught a grievance procedure for any personal concerns or issues they may wish to raise.

  • Talk about the problem with the person concerned.
  • Talk to a staff member at an appropriate time. This might be your class teacher or a school support officer.
  • If you feel uncomfortable, speak to ‘someone you feel comfortable with’. This might be another teacher or the school counsellor.
  • If the issue is unresolved, talk to the Principal or Deputy Principal.
  • If the issue still remains unresolved, either talk to your parent or someone you trust about the problem, to advocate on your behalf.

General Student Matters

These can be raised at general class meetings. The class can also put items onto the agenda for the Student Representative Council (SRC) where it can be discussed by the whole school.

Parents can help children follow these procedures by discussing them with their children so that they better understand them and how to use them.

A variety of problem solving models and strategies are taught throughout the year as part of general class social skills and the Child Protection Curriculum. Generally we have found that the sooner students raise concerns, the more effective the response can be.

We encourage open communication between all parties at the school and use a Restorative Practice approach, where we aim to repair and restore relationships. We believe all students can find a way to work harmoniously together and will not enforce requests to separate children in the yard or in the classroom. “Do your best, not matter who you work with” – Play is the Way.

Complaint Procedures for Parents

When parents have a concern or issue, the following information is important;

  • The School welcomes the airing of a grievance in a responsible and constructive manner.
  • Grievances need to be kept confidential. At times you might want to seek support from friends to gauge their reaction, however it is important to do this privately and respectfully.
  • There should always be mutual respect between all parties – respect by parents for teachers/staff as professionals, their experience and their expertise; respect by teachers/staff for parent’s special relationship with their child.
  • It is important for the sake of the students and the school that teachers are not criticised in students’ hearing.
  • All input/contributions are to be listened to respectfully and attentively by others in the process.
  • Think carefully about the outcome you want to achieve – with respect to both yourself and the child, the teacher, and the school.
  • Be prepared to talk specifics. Bring along notes you have documenting when, what, why, who, when, where and how the incidents/issues have occurred.
  • Parents can use an advocate to assist them in raising an issue.
  • It is important to remember that the grievance process will not necessarily result in a change to, or reversal of a decision or action. Sometimes the only achievable outcome may be an apology, or an understanding to follow or improve guidelines or procedures in the future.

All Personal Matters

These need to be raised in a confidential manner directly with the school.

  • Arrange a time to speak to the relevant staff member about the problem. Please make an appointment, so that the teacher can give you their full attention without interruption. This will also ensure confidentiality. Please do not just enter the classroom.
  • Let the teacher know what you consider to be unjust or an unfair action. Provide details and any documentation you may have, and outline what you would like to have happen in response.
  • Allow a reasonable time frame for the issue to be addressed.

If the grievance is not addressed, arrange a time to speak with the principal. Call 87622277 to make an appointment and let he/she know the subject matter that is going to be raised. Meet with the principal; provide details and documentation, and outline what you would like to have happen in response.

  • This meeting could be followed up with a phone call at later times to monitor the situation.
  • It may result in further discussions with parents, class teacher, School Counsellor and the Principal.
  • Outside support for the family or school may be invited eg. Guidance Officer, Behaviour Management.

If the grievance remains unaddressed or unresolved, please arrange a time to discuss the issue with the Regional Director at the Murray Bridge Regional Office on 85320725

General School Matters

At Governing Council meetings, members of the council can raise general school matters. The staff and Principal can be also contacted about these. We encourage all parents to consider joining the Governing Council, which meets the first Tuesday night of each month at 7:30pm in the staffroom.

Naracoorte Primary School

Learning for Life